Where do you ship, and what are the charges?
We ship via USPS to both domestic and international addresses. We are happy to provide flat-rate shipping to our US domestic customers (for orders weighing 12oz or under), and also offer priority and international shipping based on location and weight.
How do I care for my items made from Junkyarn?
All Junkyarn fibers are superwash unless otherwise stated in the product description. Our superwash yarns can be washed on a gentle cycle in cold/cool water in a regular washing machine, but NEVER put your woolen items in the dryer.
We recommend hand washing and laying your woolens flat to dry in order to prevent unnecessary pilling and to prolong the life of the garment.
For more detailed instructions on hand washing, please see our Yarn Care page.
I have just placed an order and would like a refund...
We accept refunds on orders up to 24 hours after purchase. After that time, it is possible that we will have already begun packaging and shipping your item. All shipped items are not elligible for return.
I received the wrong item and need an exchange...
Mistakes unfortunately happen sometimes! Please email us at email@example.com and we will gladly send you the correct item.