FAQs & General Info
I got a skein of yarn in the mail and it doesn't look exactly like the photo...
This is the nature of hand-dyed yarn made in small batches. We try our best to maintain continuity between batches but differences may (and will) occur. Additionally, we use stock photos from exemplary batches for most photos on our site, so the chance that you're getting an exact skein from that batch is slim. This is true for almost all listings on our site except for sale items that are marked Seconds or OOAKs (One of a Kind). Color settings differ greatly on phones and computer screens as well.
We do accept returns for unused skeins that are still in skein form with the yarn band in tact, please see the Returns section below for that information.
I started a project and now need another skein. Can you ensure it will match the skeins I have?
The short answer is: yes, but it will not be identical. We recommend alternating skeins for all tonals and speckled yarns so that when it comes time to add a skein, you will introduce it gradually to fade any differences together. The same is true for skeins not in the same batch.
Most people who make garments from hand-dyed yarns simply accept the slight variations between skeins and lots to be a feature of the yarn. It also shows your yarn was handmade and not made by a machine.
How do I care for my items made from Junkyarn?
All Junkyarn fibers are superwash unless otherwise stated in the product description. Our superwash yarns can be washed on a gentle cycle in cold/cool water in a regular washing machine, but NEVER put your woolen items in the dryer.
We recommend hand washing and laying your woolens flat to dry in order to prevent unnecessary pilling and to prolong the life of the garment.
I've started knitting and the yarn color is pooling OR I see a difference between two skeins that will show in my garment. How do I prevent this?
We recommend alternating skeins to all of our customers to limit pooling (if wanted) and to help the colors mesh as you change skeins. We dye in small batches and there will always be small differences between skeins -- this is what hand-dyed yarn is all about! Alternating skeins will help and/or eliminate this issue in your final garment.
We use USPS or UPS for all shipments, and all shipping materials are recyclable and/or made from recycled materials. We package our yarn in recycled paper bags within plastic mailers to keep out the elements while your yarn travels to you.
**As of January 2021, we will no longer be including printed invoices with orders to reduce paper waste. If you'd like an additional digital copy of your invoice, please email us at email@example.com and we can send that to you.
Where do you ship, and what are the charges?
We ship via USPS to both domestic and international addresses. We are happy to provide flat-rate shipping to our US domestic customers (for orders weighing 12oz or under), and also offer priority and international shipping based on location and weight.
Returns & Exchanges
I have just placed an order and would like a refund...
We accept refunds on orders up to 24 hours after purchase. After that time, it is possible that we will have already begun packaging and shipping your item.
If we have packaged and shipped your item, you can send it back to us for a refund on the cost of the item only (we will keep shipping and handling). We will not provide you with a return address label for a refund item.
I received the wrong item and need an exchange...
Mistakes unfortunately happen sometimes! Please email us at firstname.lastname@example.org and we will gladly send you the correct item along with a return address label at no charge to you.
Monthly Yarn Club Info
We are currently running three monthly clubs - Pretty Guardian Perfect Pairs, Color of the Month Club, and She's Barbie! Each club operates a little differently, so please see the individual club pages for info on themes, costs, etc.
We aim to ship our clubs mid-month (between the 15th-20th), but as of 2021, we are also allowing people to buy club colors within the month for preorder beyond the current month. So, if you "subscribe" to the club, you are guaranteed a slot for the month(s) for which you have paid. If you've paid for January through March, for example, you should expect to receive your skeins mid-month. If you paid for February a month ahead in January, you should expect to receive your skeins mid-month. If you paid for February's skein in February, your skein will likely arrive later in the month or in the following month.
If you have questions about which months you've paid for or about any other club-related questions, please email us at email@example.com.